At Earthtone Content, we’re committed to delivering high-quality digital marketing services that meet your needs and expectations.
We understand the importance of trust and satisfaction in client relationships, so we offer a straightforward and fair refund policy.
Eligibility for Refunds
You are eligible for a full refund if:
- The service you received was not delivered on time, as per the agreed-upon schedule.
- The quality of the service delivered significantly deviates from the description provided at the time of purchase or does not meet basic agreed-upon terms.
Request Instructions
To request a refund, please follow these steps:
- Contact us at support@earthtonecontent.com within 14 days of the service delivery date. Include your order number, the service date, and a brief explanation of why you are requesting a refund.
- We will review your request to ensure it meets our refund criteria. We may contact you to obtain additional information or clarification.
- If your request is approved, we will initiate a refund to your original payment method. Please allow up to 10 business days for the refund to be processed by your bank or credit card company.
Limitations
- Requests made more than 14 days after the delivery of the service are not eligible for refunds.
- Refunds may not be granted if the service was completed as described but does not meet personal expectations beyond the agreed-upon terms.
Continuous Improvement
We take your feedback seriously as it helps us improve our services. If you have suggestions on how we can better meet your needs, please don’t hesitate to share them with us.
Contact Us
For refund requests or questions regarding our refund policy, please contact us at support@earthtonecontent.com or +1 323-208-0393. We’re here to help and ensure your satisfaction with our services.